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The Next Generation Retail Summit 2011

Micheal J.Nijenhuis © Vivian Zhang pour GBNews

WorldPay is a global payments solution provider enabling its customers to accept payments at point of sale over the internet, by phone and mail order. The company is a global leader in the airline and gaming sectors and pioneered the implementation of Chip & Pin in the UK. It is also the largest off-premises ATM processor in the US and pioneered the acceptance of payments over the internet.
Interview with Michael J.Nijenhuis, Corporate Sales Director for RBS WorldPay.
By Vivian Zhang & Chérif Antar-Antar

Could you introduce yourself?

I represent WorldPay. We process about 10% of all global e-commerce transactions, meaning we process 10% of anything you buy on the web.

Is this the first time you have attended the Next Generation Retail Summit and what are your impressions?

Yes, it is. What we see is that the fashion industry particularly is moving towards the new Web 3.0 way of doing e-commerce and they have very bright ideas how to communicate with their customers and to drive sales.
As you know, it is a European trend that « bricks and mortar » offline sales are declining….(while) the business of e-commerce is growing very rapidly, at 20-30% per year depending on which country. The UK is a very mature market with Germany, France, Spain and Eastern Europe also being very interesting (for growth).

Do you have customers here at the « Retail Summit » who use your services?

Some of them do and some of them don’t know that they do!

So are you going to present your company to potential customers here?

Yes, we are. Our potential customers are fashion retailers, and if they do business in the U.K, we can also do the offline retail. RBS deals with 50% of all shop transactions in the UK.

© DR

What does ‘Next Generation Retail’ mean to you?

Actually it has nothing to do with my current business (interest), but has to do with my previous business and interest. The whole value chain used to be « Push Based », so the buyers did an estimate on the previous year and the designers did an estimate on what was « hot or not ». What you see now is because of the technical abilities, with consumers expressing their views on forums and Facebook etc, it can become a « ˜Pull Based’ value chain, whereby if you read what is on people’s minds, you can translate that all the way back to the production.

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