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Pascal Dietrich
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I really enjoy managing services within Facilities, acting as the first point of contact, bringing solutions to all users, from colleagues to Board Members.
About me:
- 20+ years technical experience of mobile fleet management (providers in 20 different countries for over 4500 users worldwide)
- Project coordination : testing and evaluation of technology for video systems and new conference rooms
- Procurement and logistics: budgets, procurement plan follow-up, purchase orders, inventory management
- Contracts : supplier identification - negotiations (respecting SLAs, KPIs), analysis, recommendations
- Billing : analysis and reporting (monthly, annually)
- ITIL standard technical support : incident logs, service requests or calls, troubleshooting, incident resolution
- Platform support : administration and configuration, procedural documentation and training (hardware and software)
- Very good communication with all levels of hierarchy, proactive, solution oriented, customer focussed

Le statut de ce compte utilisateur est Approuvé·e