In the past, executive assistants to top management were known as “secretaries.”
They mostly dealt with general admin such as travel, expenses, and calendar management.
This job has evolved, however, with what we now know as an Executive Assistant (EA) taking on more and more responsibility.
As I am an EA, I wanted to highlight what other people thought are the key skills required to being a top Executive Assistant. To achieve this, I had the pleasure to interview Tatiana Faure, and receive feedback from other Executive Assistants at a networking event in Geneva hosted by the Executive PA Network.
The job of an EA is unique with interesting opportunities, especially here in Geneva, as many top executives and High Net Worth Individuals (HNWI) relocate here due to the stable economic situation, high level of security and international environment.
Being a good EA is always dependent on the person. You need to be a good facilitator and mediator. You need to think of the role as if it is “haute couture” that requires three main skills;
These three skills are essential to progress as an Executive Assistant.
The job of an EA is constantly evolving. For example, when the Covid outbreak started in 2020, who imagined that it was possible work from home and still support top management remotely. As an EA, if you just follow your job description and nothing more, you will not evolve. An EA should want to learn more and provide more support than expected. Go above and beyond!
If you have a desire to evolve as an EA, the journey to grow within a company can be easily accomplished as you gain the trust of top executives.
My profession has several names – Executive Assistant/Personal Assistant/Team Assistant.
In the role, you are always just one step behind your manager. While the spotlight is always on the executive, the EA is always accumulating a lot of information regarding the company and sometimes your help is required urgently. This makes the role very crucial as the executive needs someone who is extremely trustworthy and reliable. The EA, when undertaking tasks for the executive, needs to think about how they would do the same task if it was for themselves. You need the ability to put yourself in their shoes.
As an EA accumulates information, it makes them very important for the growth of the company – it is important not to judge what the executive is doing but help (advocate for) them even if the direction/decision is something you don’t agree with. EAs are always required to use their judgement and think on the spot to help avoid conflict within meetings (take a decision). Whilst EAs prepare everything for the boss to approve, at certain points you have to take responsibility and make decisions as if you were the executive manager.
This is all dependent on the person. Whilst an EA will handle all administrative tasks, they need to show that they are capable of more. If you prove your qualities and value, top EAs can earn as much as a trader – which is not something offered if the assistant is only concerned with travel and diary management. An EA is like being a conductor in an orchestra for the company, manager, and team – and sometimes instead of being at the same level, you are above looking at the whole picture and seeing what can be improved.
A university degree is not a prerequisite for being an Executive Assistant. What is required, however, is common sense, the ability to think outside the box and find solutions, being able to multi-task, and being a good listener.
An EA role is like a private leadership course whilst working with an executive. Consequently, it is a shortcut to leadership - should you want it - as you work with top leaders in their field. Additionally, paying attention to developing your personal brand will help you to stand out from the others in this competitive field.
Image: Canva
Further reading: Work ‘for’ or ‘with’ someone? That is the question by
Formations Soft skills sur Geneve, Vaud, Fribourg, Neuchatel, Zurich
